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Terms and conditions

Who we are :

Our company with the distinctive title "VELVET WHITE" is based in the municipality of Patras, 108 Gounari, 26224 and is legally represented, with VAT number 119932906 and Tax Office of Patras, GEMI number 34568416000, e-mail address velvetwhitegr@gmail 333337.

The page address is:

Payment methods :

  1. Cash on delivery   . If you choose cash on delivery as a method of payment, you are charged an additional 2 euros and the payment is made upon receipt of the parcel at the distributor of the courier agency. Balloons and children's tents are excluded because they are sent by a transport company that does not support cash on delivery.

  2. By credit or debit card   . Entering the safe environment of the National Bank, enter the card details in order to complete the transaction.

  3. With PayPal . Enter your PayPal account to complete the transaction.

  4. By direct deposit in a bank account . Deposit the money in one of the following bank accounts and as soon as the bank completes the transfer we in turn will send you the product. Deposit bank accounts:

    • Bank: Eurobank

    • IBAN: GR2502602470000570201636864

    • Bank: National Bank

    • IBAN: GR4501102260000022600787604


Shipping costs:

-For purchases over 50 € shipping is free

-For purchases over € 50 free of charge and cash on delivery

-The products are shipped within 2-5 days because they are handmade and manufactured after the order is placed

-the cost of transport is calculated before the completion of the purchase at the checkout.

Our cooperating courier companies are Speedex and Elta Courier Door-to-Door.

There is always the possibility of receiving the product from our store.

In case there is a problem with our site with the completion of your order, please call us at 2610333337 in order to complete your order by phone. If you want more immediate delivery of your order for some special reason please let us know and we will do our best to serve you as soon as we can.


-In case you wish to change the product you bought you can change it with any other product of your choice of equal or greater value.

  1. -If you want a change, let us know by phone at 2610333337 or send a relevant e-mail to and send us the product back with your own shipping costs.
  2. No change is made if the product is not in its original condition. This means that the product must:
    1. Not to be washed
    2. Have all his labels and
    3. The packaging must not have been damaged.
  3. The product must be returned with the accompanying documents, such as e.g. the retail receipt, the Delivery Note, etc.
  4. Sleeping products such as pillows and blankets can not be accepted for hygiene reasons, if they have come out of their packaging.

Return procedure
-Contact us to inform us about the details of the return.
-Pack the product so that it is protected and to prevent its deterioration during shipment.
-In case the product has a defect or a mistake has been made in your order, send the parcel through the courier agency from which you received your order so that our mistake does not burden you with the cost of returning the parcel.

What personal data do we collect and why


When visitors leave comments on the site, we collect the data displayed on the feedback form as well as the visitor's IP address and the browser user string to help detect unwanted messages.

An anonymous string generated by your email address (also called a "hash") may be provided to the Gravatar service to see if you are using it. The Gravatar Privacy Policy is available here: Once your comment is approved, your profile picture is visible to the public within your comment.


If you upload images to the site, you should avoid uploading images with embedded location data (EXIF GPS). Website visitors can download and export any location data from images on the site.

Contact Forms


If you leave a comment on our site, you can choose to save your name, email address and site to cookies. These are for your convenience, so you do not have to fill in your details again when leaving another comment. These cookies will last for one year.

If you have an account and log in to the site, we will create a temporary cookie to determine if your browser accepts cookies. The cookie does not contain personal information and will delete as soon as you close your browser.

When you log in, we will also create various cookies to store your login information and display options. Input cookies last for two days and screen selection cookies last for one year. If you select "Remember me", your connection will last for two weeks. If you log out of your account, login cookies will be removed.

If you edit or publish an article, an extra cookie will be saved in your browser. This cookie does not contain personal data and only indicates the post ID of the article you just edited. Expires after 1 day.

Embedded content from other sites

Articles on this site may contain embedded content (e.g. videos, images, articles, etc.). Embedded content from other sites behaves in exactly the same way as if the visitor visited the other site.

These sites may collect data about you, use cookies, incorporate additional third-party tracking, and monitor your interaction with this included content, including detecting your interaction with the included content, if you have a specific account, and .

Detailed information

Who do we share your data with?

How long do we keep your data?

If you leave a comment, the comment and its metadata are retained indefinitely. This is done so that we can automatically recognize and approve the comments that follow, instead of keeping them in line.

For users who register on our site, we also store the personal data they enter in their user profile. All users can view, edit or delete their personal data at any time (except they can change their username). The administrators of this site may also view and process this information.

What rights do you have in your data

If you have an account on this site or have left comments, you may request that you obtain an exported file of the personal data we hold about you, including any data you have provided to us. You may also request that we delete the personal information we hold about you. This does not include data that we are required to keep for administrative, legal or security reasons.

Where your data will be sent

Guest reviews may be monitored through an automated junk mail system.

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